How to improve your customer experience in the service industry
About
I'm going to keep it brief. The bio is always a tricky beast.
My bachelor's in journalism prepared me for finding facts and combing through research. My master's in creative writing prepared me for story-telling (the publishing ambition still burns bright). Ten years working in a creative agency prepared me for tight timelines, handling patchy briefs, and retaining the precise coffee order of 15 people.
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Throw in a postgraduate diploma in marketing management and a mini-MBA from Marketing Week, and I round out the writing with a solid foundation on the businessy end.
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You can read more about my career, the details, dates
etc below.
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Services
Copywriting
Whether the requirement is copy that gently ambles from point A to point B, or gets to the point like a greyhound out the gate, I can write to fit different audiences and styles.
Proofreading
Nothing irks quite like a double space, when exclamation marks over-pepper paragraphs or when 'from' suddenly becomes 'form' and gets away with it.
Editing
Fact-checking, formatting, and finding the right tone. A well-edited piece can make all the difference, whether it's for the eclectic, erudite, or pure entertainment.
I've written copy for:
Social media
Direct marketing
Websites
Blogs
Video
ERM & CRM